Shipping Policy

We aim to prepare every confirmed order carefully and promptly.

• Orders are generally processed within 1–2 working days after confirmation.
• Order processing takes place from Monday to Saturday, excluding public holidays.
• After confirmation, you will receive an order confirmation message or email.

Processing time refers to preparing the order for dispatch and is separate from the delivery transit time.

Delivery typically takes 3–7 working days, depending on the delivery location and logistics network.

Deliveries to remote or non-metro locations may take longer. These are estimated timelines, not guaranteed delivery dates.

Any delivery estimate shown at checkout or communicated by our team may vary due to operational conditions.

Faster delivery options may be available for select locations in Delhi NCR.

Availability and the estimated delivery time depend on the product, delivery address, stock and logistics arrangements. Please contact our team to confirm an expedited option before placing an order if delivery timing is important.

Applicable shipping charges, if any, are calculated and displayed at checkout before you complete your purchase.

Promotional offers, including free shipping where available, will be stated on the website or at checkout. Any such offer is subject to its stated terms.

Once your order is dispatched, you will receive a tracking link by SMS or email using the contact details provided with your order.

You can use the link to check the shipment status. Tracking updates depend on the delivery partner and may not appear immediately after dispatch.

Our delivery partners will attempt delivery to the shipping address provided at checkout.

• Please ensure your address, PIN code and contact number are complete and accurate.
• Keep your phone reachable when delivery is expected, so the courier can contact you if needed.
• Multiple unsuccessful delivery attempts may result in the shipment being returned to Aasraa.

If you anticipate an issue receiving your order, contact our support team as early as possible.

We work to deliver orders within the estimated timeframe, but occasional delays may occur due to circumstances such as:

• Unexpected courier or logistics disruptions.
• Severe weather, natural events or other travel disruptions.
• High order volumes during sales, holidays or peak periods.
• Remote delivery locations or service interruptions.

Where we become aware of a significant delay, our team will assist you with available updates and next steps.

If your order arrives damaged, defective, incomplete or incorrect, please contact us preferably within 48 hours of delivery so we can investigate quickly.

Eligible claims can still be reported within 7 calendar days of delivery under the Aasraa Returns Policy. The preferred 48-hour reporting period does not shorten this 7-day window.

Please keep the original packaging, record an unboxing video, and share your order or invoice number, relevant photographs and video evidence with our team.

Verified delivery-related defects, transit damage and missing components will be assessed and resolved under our Returns Policy. Applicable warranty rights remain separate.

Orders may be cancelled only before dispatch.

Once an order has shipped, cancellation is not available through the standard order-cancellation process. If you need assistance after dispatch, contact our team to discuss the options applicable to your order and the Returns Policy.

For shipping questions, order tracking assistance, delivery concerns or help with a shipment, contact our customer support team at admin@peaar.co.in.

Please include your order number, registered contact details and a brief description of your question so we can assist you efficiently.

Your mobility matters. So does getting your order to you with care.