AASRAA Mobility Warranty Policy
Thank you for choosing AASRAA Mobility.
Every AASRAA product is designed to provide reliable mobility and independence. In the unlikely event of a manufacturing defect during the applicable warranty period, AASRAA will provide replacement parts in accordance with the terms and conditions outlined below.
Different AASRAA products carry different warranty periods depending on the product category. The applicable warranty period is mentioned on the product invoice, warranty card, or official product documentation.
Nature of Warranty
AASRAA provides a Part Replacement Warranty only.
This means:
Eligible defective parts will be replaced free of cost during the applicable warranty period.
The warranty does not include complete product replacement.
The warranty does not include onsite repair, technician visits, or labour charges unless specifically mentioned by AASRAA in writing.
Replacement parts are supplied along with installation instructions or installation videos where applicable.
Installation of replacement parts is to be carried out by the customer or their authorised representative.
AASRAA is not responsible for damage caused during self-installation or installation performed by unauthorised persons.
How to Claim Warranty
To initiate a warranty claim, customers must provide all of the following:
Copy of the original purchase invoice.
Product serial number or batch number, where applicable.
Clear photographs and/or videos showing the issue.
A brief description of the problem.
Incomplete information may delay or prevent warranty processing.
All warranty claims are subject to inspection and approval by AASRAA’s technical team. The decision of AASRAA regarding warranty eligibility shall be final after technical evaluation, subject to applicable law.
Replacement Process
If a warranty claim is approved:
A replacement part will be dispatched to the customer.
Installation guidance or an installation video will be provided where available.
The customer must return the defective part to AASRAA within the specified time communicated by our support team.
Failure to return the defective part may result in suspension of the warranty for that product, rejection of future warranty claims, or billing for the replacement part supplied, subject to applicable law.
What Is Covered
Unless otherwise specified for a particular product, the following components are covered against manufacturing defects during the applicable warranty period:
Electric motors.
Controllers.
Electronic components.
Mechanical drive components.
Batteries, subject to separate battery warranty terms where applicable.
Other components specifically covered in the product warranty documentation.
Coverage applies only to manufacturing defects arising under normal intended use.
What Is Not Covered
The warranty does not cover defects or damage resulting from the following circumstances:
Physical Damage
Accidents.
Drops or falls.
Collision or impact.
Mishandling.
Improper transportation.
Overloading beyond the specified weight capacity.
Water and Environmental Damage
Water exposure or moisture ingress.
Rain damage or flooding.
Liquid spills.
Fire or heat damage.
Chemical exposure.
Corrosion caused by environmental conditions.
Misuse and Improper Usage
Improper operation.
Negligence or abuse.
Product misuse.
Commercial or rental use unless specifically approved.
Using the product outside its intended purpose.
Unauthorised Repairs or Modifications
Warranty coverage may be affected if:
The product has been opened, modified, repaired, or altered by unauthorised persons.
Non-genuine spare parts have been installed.
Electrical wiring or mechanical systems have been modified.
Accessories not approved by AASRAA have caused damage.
Normal Wear and Tear
Normal wear and tear is not considered a manufacturing defect. Items not covered include:
Tyres, punctures, and tyre wear.
Tubes.
Seat upholstery and cushions.
Fabric components.
Armrests.
Cosmetic scratches.
Paint damage and surface finish deterioration.
Rust or corrosion.
Rubber parts subject to normal ageing.
Wiring harnesses.
Chargers.
Consumable items are not covered unless a manufacturing defect is established.
Battery Warranty
Battery performance naturally decreases over time due to charging cycles and usage. The battery warranty covers manufacturing defects only.
The following are not covered:
Capacity reduction due to normal ageing.
Improper charging practices.
Deep discharge.
Water damage.
Physical damage.
Damage caused by the use of unauthorised chargers.
Improper storage.
Conditions for Warranty Validity
The warranty remains valid only if:
The product has been used according to the user manual.
Routine maintenance has been performed as recommended.
The product has not been subjected to misuse, abuse, or neglect.
The original purchase invoice is available.
The product identification label, serial number, or batch number remains intact and has not been removed or altered.
Shipping and Logistics
Where applicable:
AASRAA will dispatch approved warranty replacement parts.
Customers may be responsible for returning defective parts to AASRAA.
Customers are responsible for securely packing products or parts during return shipment.
Damage occurring during improper packing or unauthorised transport is not covered.
Limitation of Liability
This warranty is limited solely to the replacement of eligible defective parts, in accordance with the applicable warranty terms.
To the extent permitted by applicable law, AASRAA shall not be liable for:
Loss of business.
Loss of income.
Loss of use.
Travel expenses.
Rental costs.
Personal inconvenience.
Consequential, incidental, or indirect damages arising from the use or inability to use the product.
Nothing in this policy limits any statutory consumer rights that cannot legally be excluded under applicable law.
General Terms
Warranty coverage begins from the original invoice date.
Warranty is applicable only to the original purchaser unless otherwise specified in writing.
Replacement parts supplied under warranty carry the balance of the original warranty period and do not start a new warranty.
AASRAA reserves the right to repair, replace, or provide an equivalent part based on product availability.
Product design improvements or model upgrades do not obligate AASRAA to replace older parts with newer designs.
Warranty periods vary by product model. Customers should refer to their invoice, warranty card, or product documentation for the applicable coverage.
AASRAA reserves the right to amend this warranty policy. Any amendments will be subject to applicable law and will not affect accrued rights or valid warranty claims for products purchased before the revised policy becomes effective.
Need Assistance?
For warranty support, please contact AASRAA Customer Care with your invoice, product details, and photographs or videos showing the issue.
Our team will be happy to assist you throughout the warranty process.
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