Shipping policy

At Aasraa, we are committed to delivering your order safely, quickly, and efficiently. Below are the details of our shipping process:

Order Processing

  • All orders are processed within 1–2 working days after confirmation.
  • Orders are processed only on business days (Monday to Saturday), excluding public holidays.
  • Once your order is confirmed, you will receive an order confirmation message/email.

Shipping & Delivery Timeline

  • Delivery timelines typically range between 3–7 working days, depending on your location.
  • For remote or non-metro locations, delivery may take slightly longer.
  • In select regions like Delhi NCR, faster delivery options may be available.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Any promotional offers such as free shipping will be clearly mentioned on the website.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/email.
  • You can track your shipment in real-time using the provided details.

Delivery Process

  • Our delivery partners will attempt delivery to your registered shipping address.
  • Please ensure that the address and contact details provided are accurate to avoid delays.
  • In case of multiple failed delivery attempts, the order may be returned to us.

Delays in Shipping

While we strive to deliver on time, delays may occur due to:

  • Unexpected logistics issues
  • Weather conditions or natural disruptions
  • High order volumes during sales or peak periods

In such cases, our team will keep you informed and assist you accordingly.

Damaged or Incorrect Deliveries

  • If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
  • We will review the issue and assist you with a suitable resolution as per our return & exchange policy.
  • Aasraa already supports assistance for defective items within a limited window.

Order Cancellation

  • Orders can be cancelled only before dispatch.
  • Once shipped, cancellation is not possible.

Need Help?

For any shipping-related queries or assistance, feel free to contact our customer support team through the website.